Profile I am a tech literate, creative problem solver. I have a wide variety of interests, learn things exceptionally quickly and pride myself with my ability to apply the knowledge I have gained. I am self-motivated and go out and learn the skills I need to solve any problem I come across. I am often sought out to troubleshoot people’s technical problems both in and out of work from phones to websites. I am always happy to share what I’ve learnt and help others benefit from my knowledge.
Skills & Experience Customer Service – In various roles since 2003
All of my work so far has included customer service as a fundamental component. From elderly care to work in an academic library the happiness of the customer is paramount and I consider myself excellent in this area.
One example would be in my current role as a support Engineer at Create where I answer customer support tickets and manage the issues process weighing up product team time with customer service. Helping explain the technical problems involved with solving issues to the Customer team so they can give good information to the customers.
Code skills Over time from around 2006 onwards
Small business management – 08/08/2009 – 30/06/2015
I ran my own business doing shiatsu and acupuncture. Key things I learned during this period were, how to do a lot with very little resources and the cost vs benefit of actions. Examples of this were contracting a designer to create a logo for me which had no impact on getting more clients and was relatively expensive, I learnt to do things that directly resulted in sales from this point on! I learnt how to build websites to save money, managed my own social media, wrote, edited and managed my own email campaigns. I also managed my own invoicing, cash handling and tax returns.
Team working and communication
In 10-14th august 2011 I ran a staycation with a Yoga teacher friend. We worked together to develop the idea and then split responsibilities. I handled the promotion and bookings, taught shiatsu each day, wrote lesson plans and handouts, responded to customer queries and sent receipts.
Productivity and Time management
In a bid to find the best method for task management system I have tried practically every time management and task list software there is. Finally, I have found a happy mix of apps and good old fashioned notebook to manage my tasks and time. I have introduced many people at my current role to the concepts and software used for time management. In particular offering advice on use of Trello for project management and Wunderlist and Bullet Journal for task management.
Training and Courses
- Adobe Photoshop Up and Running 02/2017
- Free Code Camp Front End Certificate – Ongoing
- SEO Training 12/2016
- Library Carpentry Software skills James Baker and Software sustainability Institute 11-2015
- HTML & CSS Level 1 Silicon Beach Training 11-2015
- Taking control of your time 12-2009
I enjoy hacking around with my Raspberry Pi, learning Linux, putting custom ROM’s on my phone, learning about Code particularly web code.
Art and design
I am interested in all aspects of art and design. I like figurative drawing as well as printmaking and photography and painting. I am also learning Adobe Photoshop for digital painting and teaching myself graphic design principles along Adobe Illustrator.
Employment 05/2017 – Present
Technical Support Engineer at Create Ecommerce
11/2005 – 05/2017
Library Assistant at University of Sussex Library
08/2009 – 06/2015
Shiatsu Practitioner and Acupuncturist, self employed
03/2005 – 11/2005
General Assistant South Downs Nurseries
07/2003 – 02/2005
Residential Care Officer City and County of Swansea
Education 09/2000 – 07/2003
University of Glamorgan BA (Hons) Philosophy and English 2:ii
Bewdley High School 3 ‘A’ Levels English C, History E, Art C.
William Parker School 9 Gcse’s1A, 7C’s, 1D